Frequently Asked Questions

How do I buy on Al-Aalaf? Browse the catalog, compare specifications, then either request a quote (RFQ) from one or more suppliers or contact a supplier directly. Once you agree on price and terms, complete the purchase through the platform.

What is an RFQ? A request for quotation: you describe the product, quantity, and delivery requirements, and verified suppliers respond with offers. You can compare offers side by side before committing.

How does escrow payment work? When you place an order, your payment is held by the platform — not sent to the supplier. The supplier ships only after the hold is confirmed, and the funds are released to the supplier once you confirm the goods arrived as agreed. If there is a dispute, the platform reviews it before any release.

Who can sell on Al-Aalaf? Feed producers and traders from any country. Every supplier must pass verification (business documents and quality practices) before their listings go public.

What are the quality documents on listings? Suppliers can attach certificates of analysis (COA), lab reports, and other documents to each product. Guaranteed-analysis values (protein, fiber, moisture, and so on) are shown on every listing.

Which currencies and languages are supported? The platform operates primarily in Saudi riyal (SAR) with live exchange rates for reference, and is fully bilingual in Arabic and English.